Effective Date: 12 Desember, 2024
At Suprodesign, we strive to provide high-quality digital products that meet your expectations. Due to the nature of our digital designs and templates, all sales are considered final. However, we are committed to customer satisfaction and will address any concerns or issues you may have with your purchase.
Refunds and Returns
Since our products are digital files that are instantly downloadable upon purchase, we generally do not offer refunds or exchanges. Once a digital product has been downloaded, we cannot issue a refund. Please review the product descriptions carefully before making your purchase.
Exceptions
We may issue refunds under the following circumstances:
- Duplicate Orders: If you accidentally purchase the same product more than once, please contact us, and we will refund the duplicate charge.
- File Corruption or Technical Issues: If the file you receive is corrupted or incomplete and the issue cannot be resolved, we will issue a refund or provide an alternative solution.
- Non-Delivery of Product: If, for some reason, you do not receive the product after your purchase, contact us to resolve the issue.
How to Request a Refund
If you meet the criteria for a refund, please follow these steps:
- Contact us at [contact@suprodesign.com] within 7 days of your purchase.
- Provide your order number, proof of purchase, and a brief explanation of the issue.
- Our support team will review your request and respond within 3 business days.
Product Support and Assistance
If you experience any difficulties using our products, we are happy to assist you. Please contact us at [contact@suprodesign.com], and we will do our best to resolve the issue promptly.
Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. Please check back periodically for updates.
Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us at:
Email: [contact@suprodesign.com]
Website: [www.suprodesign.com]
Thank you for choosing Suprodesign. We value your trust and look forward to serving you!